RETURN POLICY – SUPERB TECHNOLOGIES
At Superb Technologies, If for any reason you are not completely satisfied with your purchase, we offer a 7-day return policy for all products listed on our website.
To be eligible for a return, the product must meet the following criteria:
- The product must be in new, unused condition with original packaging and all components, including manuals, cables, and accessories, included.
- The product must not show signs of wear, damage, or misuse.
- The product must have been purchased from Superb Technologies.
- The 7-day period starts from the date of delivery to the customer.
If you would like to initiate a return, please follow these steps:
- Contact our Customer Service team at [email protected].
- Provide your order number and a brief description of the reason for the return.
- Our Customer Service team will review your request and provide you with instructions on how to proceed with the return.
- Once the return is received and inspected, we will process a refund or replacement as per the customer’s request.
Refunds: Refunds will be issued in the same form of payment as the original purchase. Refunds will be processed within 5-7 business days of receipt of the returned product.
Shipping: Customers are responsible for the cost of return shipping. We recommend using a traceable shipping method and retaining the tracking information until the refund is processed.
Exclusions: This 7-day return policy does not apply to products that are:
- Damaged as a result of misuse, abuse, or neglect.
- Modified or altered in any way.
- Opened software products.
- Custom order items.
Questions: If you have any questions about our 7-day return policy, please contact our Customer Service team at [email protected].
Note: This return policy is subject to change at any time without prior notice.